The Information we Collect
We may, on occasions, collect information from you by asking for your direct submission by e-mail. This may include information that could be used to identify you – for example, your full name, e-mail address, home address and telephone number.
Why we Collect this Information
We request such personal information in order that we can provide our users with the very best possible service, and we use such information in the following ways:
To improve the products and services that we offer; for internal records; to contact you from time to time with promotional information.
We may also use your personal information in order to contact you, by telephone, e-mail, fax or by mail, for market research.
Please note that we will not rent or sell any personal information relating to you. Ever. To anyone.
We retain your data for as long as we believe you to be interested in our trips. If you would like us to remove your data from our database, you may ask us to do so at any time.
The Real New Zealand Limited trading as New Zealand Trails complies with New Zealand's "Unsolicited Electronic Messages Act 2007", which is in place to protect you from unsolicited e-mail.
Security of your Personal Information
We treat the security of information provided by our clients with the greatest importance. However, you should be aware that there are always security issues surrounding the transmission of data on the Internet. We assure our clients that we use all available methods to ensure the privacy of your personal information, but we cannot guarantee 100% security. We have implemented firewalls, data encryption systems and other security measures in order to provide the highest level of security.
Cookies are use to gather data and information from users of many websites, including ours; they are used as analysis tools and help provide a more personal service to individual users. They exist as very mall files on your computer hard drive, and ‘remember’ information about you, should you agree to their use.
You, the user, can choose whether or not to accept cookies on your computer. We believe that the advantages they give in allowing us to understand the needs of our clients are vital to our business, and to your satisfaction as a customer. No personal information is stored with the cookies we use, and we do not gain access to your computer in any way.
Your browser will most likely be automatically set to accept cookies; you can change this setting if you wish, but we recommend you allow cookies in order to take full advantage of the functions on the site.
Third Party Usage
Access and Correction
Should you wish, you can ask for, and receive, all information that is held about you under the New Zealand Privacy Act, 1993, and we will be happy to provide you with any personally identifiable information we have access to, and to explain what we use it for. Please be advised a fee may be applicable.
If you believe the information we have is inaccurate, please contact us as advised below, and we will do all we can to make sure your personal information is current and complete.
Questions and Concerns
New Zealand Trails Credit Card Security Policy
New Zealand Trails uses the DPS Payment Express Payment Gateway for online credit card transactions. DPS processes online credit cards transactions for thousands of merchants globally, providing a safe and secure online payment service. Payments are processed in real time. New Zealand Trails does not have access to your full card number, this credit card payment is secured by DPS. DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre. DPS Payment Express Software is certified with over 200 banks globally. Visit www.paymentexpress.com for more info on online credit card payments.
Other Important Information
This Privacy and Security policy was first written in 2013 and has been amended regularly since. The latest amendment date was 2 August 2021. New Zealand Trails reserves the right to amend this Policy at any time, and by using the website you agree to abide by any revisions as and when they are posted. We are not required to advise users of any changes prior to amendment.