Lifetime deposit - book with confidence
The time has finally come - New Zealand's borders are now open and we can't wait to welcome you all back to New Zealand!
We understand though that there is still some uncertainty around global travel, and because of this, we've introduced additional flexibility into our standard booking conditions to really put your mind at ease. At the end of the day, we want you to feel confident when you book with us that you've got the flexibility to change your travel plans should your circumstances change.
So, this is our promise to you:
- Ultimate flexibility when it comes to your travel plans
- Lifetime deposit
- Local New Zealand team with decades of experience
1. Ultimate flexibility when it comes to your travel plans
If you would like to change your travel dates or can’t make it to New Zealand to join your trip for ANY reason, just let us know and we’ll transfer you and your travel companions to a future departure date, no questions asked, and no fees incurred. All you need to do is let us know 60 or more days before your trip departure date.
Inside 60 days before your scheduled trip departure, if the New Zealand Government or the government of your own country announces changes to compulsory travel restrictions preventing you from joining your tour, we will happily defer your tour to a later date of your choosing without the usual cancellation fees. Under these conditions the deferral must be outside of your control.
If you're already booked on one of our New Zealand tours and are thinking about changing your dates you can see our full list of future departure dates here
2. Lifetime Deposit
We know life happens and your New Zealand trip is a BIG DEAL so your 15% deposit is valid for life! You can transfer your deposit to a future trip as many times as you need to, just let us know at least 60 days before the trip departure date.
3. Local New Zealand team with decades of experience
We’re based locally here in Queenstown and have decades of experience designing and guiding New Zealand trips. From the moment you get in touch with us, you'll experience our legendary Kiwi hospitality and you'll see that no detail is too small to escape our attention. Once you arrive here, you'll be in the safest of hands. Our expert New Zealand guides know our country like the back of their hand and are highly trained outdoors professionals who will make sure that your New Zealand adventure is seamless. You can just relax and enjoy the adventure!