our
trips:
Payment Failure
Oops - something went wrong there!
There seems to have been an issue with your payment.
There is probably a simple reason your payment declined - we see this sometimes when people make overseas transactions on their cards. It’s usually because even though you have plenty of funds available, some banks are nervous about charges from outside of your home country. The best thing to do is to contact your card issuer and just let them know you would like to make a payment with us. They should then be able to open a security window for us to put the transaction through.
Another reason this may have happened is that we only take Visa and Mastercard (not Amex or Discovery card) so if you haven’t used one of these, you can pop your details in again now.
We look forward to meeting you!
PS: We’re usually off hiking or cycling at the weekends, so if it’s a weekend it might take us a day or two to reply. Otherwise we’re pretty quick :-).
Will recommend your company to friends.
Maureen Ruge USA
November 2024
A wonderful experience, "everything" from the 1st booking, follow-up information pre-tour; payment and updates over the months was made so easy. It was the staff who made this trip such an enjoyable experience. Organising the accommodation, daily activities, meals/restaurants dined at. Just wonderful. Our/Your Tour Guide; Cam "extraordinare". A very big THANK YOU TO ALL. I Would consider another tour with New Zealand Trails.
Photo's of Maureen's tripGrateful that we’d booked the tour for the fabulous treks.
Patricia & Bob Koziol Canada, ON
December 2024
We spent December in New Zealand. We were grateful that we’d booked the tour through you for the fabulous treks & exploring the South Island. The natural beauty of New Zealand exceeded our expectations.
Photo's of Patricia & Bob's tripBalance and variety of activities was excellent.
Joyce Woods USA, OR
January 2025
This was a fantastic trip. The balance and variety of activities were excellent, the daily schedule took a good approach to activity vs. rest, and the guides were really good at their jobs. I would highly recommend New Zealand Trails to others and will use them again should I return to New Zealand. My week on this trip was truly a time I will always remember fondly.
Photo's of Joyce's tripI would recommend it to anyone visiting New Zealand.
Dave Beutler USA
January 2025
Really enjoyed it. Got to do everything. Beautiful and well-organized. After 3 trips, I would recommend it to anyone visiting New Zealand, as a safe bet for a wonderful time.
Photo's of Dave's tripIt was a blast.
Jonathan Willens USA, NY
December 2024
It was a great experience and a highlight of our month in New Zealand. We are experienced travellers who usually explore on our own (or with friends and family). But, the New Zealand Trails tour group quickly became friends and there is no way that we could have matched the quality and diversity of activities without your awesome planning and exceptional guides.
Photo's of Jonathan's trip