Payment Failure

Oops - something went wrong there!

There seems to have been an issue with your payment.

There is probably a simple reason your payment declined - we see this sometimes when people make overseas transactions on their cards. It’s usually because even though you have plenty of funds available, some banks are nervous about charges from outside of your home country. The best thing to do is to contact your card issuer and just let them know you would like to make a payment with us. They should then be able to open a security window for us to put the transaction through.

Another reason this may have happened is that we only take Visa and Mastercard (not Amex or Discovery card) so if you haven’t used one of these, you can pop your details in again now. 

We look forward to meeting you!

PS: We’re usually off hiking or cycling at the weekends, so if it’s a weekend it might take us a day or two to reply. Otherwise we’re pretty quick :-).

payment failure

Oops - these things happen!

Great trip overall!

Sheryl Aterrado USA, OR

November 2024

Great trip overall! Thank you!

Photo's of Sheryl's trip

A fun & friendly group of people.

Meg Upton Australia, SA

November 2024

Great choice, stunning scenery & really got lucky with my co-travellers, a fun & friendly group of people.

Photo's of Meg's trip

One of the BEST holidays we have had!

Margaret Reed Australia, QLD

October 2024

Fabulous trip showcasing some of the most incredible walks in New Zealand's South Island.

Photo's of Margaret's trip

NZ Trails is a top notch company.

Michael S Seiden USA, PA

November 2024

New Zealand is a beautiful country. I have travelled to over 50 countries doing photography and NZ is amongst the top ones. NZ Trails is a top notch company. Both Racheal and Ryan were fabulous and enhanced the experience. I could not believe it when on the last day I found out that it was Ryan's first tour with NZ Trails. He couldn't have been better. Racheal did everything she needed to do plus a whole lot more and her smile never left her face.

Photo's of Michael's trip

Kiel made the trip so special.

Melissa Anderson Australia, NSW

November 2024

I loved this trip! I wasn’t sure if it was suited to us but we had a great group of 4 married couples and 2 friends. Everyone was friendly, respectful, tolerant, fun-loving and punctual. The walks we did were varied in terrain, difficulty and elevation and these contrasts made each day special. Kiel made the trip so special and I felt so deeply grateful that he was our guide and that we had such a great group of fellow travellers.

Photo's of Melissa's trip