COVID-19 Flexibility Promise
If you’ve landed on this page, we hope you’re feeling as positive about the future as we are and dreaming ahead of the time that you can come and visit New Zealand.
In these uncertain times, it’s our personal mission to make you feel as secure and happy as possible when you book your trip with New Zealand Trails. We don’t have a crystal ball, but we do know from history that pandemics DO end, and that life WILL return to normal.
So, this is our promise to you:
- Ultimate flexibility
- Lifetime deposit
- Last minute COVID-19 deferral options
- New Zealand based team and personal service
1. Ultimate Flexibility
If you can’t make it to New Zealand to join your trip for ANY reason, we’ll transfer you and your travel companions to a future departure date, no questions asked, and no fees incurred. All you need to do is let us know 60 or more days before your trip departure date.
2. Lifetime Deposit
Your 15% deposit is valid for life! You can transfer your deposit to a future trip as many times as you need to, just let us know 60 days or more before the trip departure date. We do our best to accommodate all changes, we know life happens and your New Zealand trip is a BIG DEAL!
3. Last Minute COVID-19 Deferral Options
In the event that the New Zealand Government, or the Government of your country, announces compulsory travel restrictions preventing you from joining a scheduled tour due to depart in the next 12 days, we will defer your tour to a later date without the usual cancellation fees. If there are any non-recoverable, unavoidable charges made by our suppliers, we reserve the right to recover these from the balance held. However, we can assure you that everyone we work with is doing their best to be as flexible as possible in the current climate.
4. New Zealand based team and personal service
We’re based locally here in New Zealand and will keep you updated with any developments before your trip departs. Once you're in New Zealand our highly trained team of guides will ensure your trip is a stress free and enjoyable experience from start to finish.
We have our sights firmly set on next year to be an amazing season when we can welcome our discerning guests back to New Zealand in the spring (October 2021) and do again what we do best.
Jodi, Amanda & Nigel
New Zealand Trails