COVID-19 Flexibility Promise
If you’ve landed on this page, we hope you’re feeling as positive about the future as we are and looking forward to your dream New Zealand tour. From October 2021 we are excited to once again be running our New Zealand tours for guests who can travel to and within New Zealand.
We understand though that there is still some uncertainty around global travel, and because of this we've introduced additional flexibility into our standard booking conditions to really put your mind at ease. At the end of the day, we want you to feel confident when you book with us that you've got the flexibility to change your travel plans should your circumstances change.
So, this is our promise to you:
- Ultimate flexibility & last-minute COVID-19 deferral options
- Lifetime deposit
- New Zealand based team and personal service
1. Ultimate Flexibility & last-minute COVID-19 deferral options
If you would like to change your travel dates or can’t make it to New Zealand to join your trip for ANY reason, just let us know and we’ll transfer you and your travel companions to a future departure date, no questions asked, and no fees incurred. All you need to do is let us know 60 or more days before your trip departure date.
Inside 60 days before your scheduled trip departure, if the New Zealand Government or the government of your own country announces changes to compulsory travel restrictions preventing you from joining your tour, we will happily defer your tour to a later date of your choosing without the usual cancellation fees. Under these conditions the deferral must be outside of your control.
2. Lifetime Deposit
Your 15% deposit is valid for life! You can transfer your deposit to a future trip as many times as you need to, just let us know 60 days or more before the trip departure date. We do our best to accommodate all changes, we know life happens and your New Zealand trip is a BIG DEAL!
3. New Zealand based team and personal service
We’re based locally here in New Zealand and will keep you updated with any developments before your trip departs. Once you're in New Zealand our highly trained team of guides will ensure your trip is a stress-free, safe and enjoyable experience from start to finish.
If you're already booked on one of our New Zealand tours and are thinking about changing your dates you can see our full list of future departure dates here .